@Water & Wastewater
General Information

Knox County Water/Wastewater





Ray Withers
Superintendent
 
Pay Online

Common Questions Regarding New Bill

Why monthly billing?

The Knox County Water and Wastewater Department began a monthly billing cycle (approximately 30 days) in July 2011. The Department installed a new Flex-net meter reading system which allows for monthly readings to be completed without the requirement of personnel from the department to physically read every meter. This system automatically takes readings several times every day to better detect large water consumption usage either in an individuals home or in a service line.
Why the increase?

The new bill recently sent to customers reflects an increase of $12.89/month representing a 20-year debt service repayment to complete mandated Environmental Protection Agency (EPA) upgrades to the 1972 Treatment Plant located in Howard, Ohio. Also reflected in the bill is the annual sewer and water rate adjustment.
Where does the additional revenue being collected go?
All increased revenues collected by the Knox County Water and Wastewater District from customers stay within the departmental budget for operation and maintenance and can not be utilized by any other county agency or department.
Comparison of rates between 2010 and 2011:
2010
Water – $47.00 for 12,000 gallons
Sewer - $44.00 for 12,000 gallons
Billed Quarterly
2011
Water – $16.17 for 4,000 gallons
Sewer - $15.34 for 4,000 gallons
Debt Service - $12.89
Billed Monthly
Even with this recent increase, the Knox County Water and Wastewater continues to be one of the lowest providers in the county. If you should have any additional questions regarding your new bill, please feel free to contact the Knox County Water and Wastewater Department at (740) 397-7041.

Office Information

Office Location
17602 Coshocton Road
Mt. Vernon, OH 43050

Phone
(740) 397-7041
(740) 397-5010 (Fax)

Office Hours
Monday thru Friday 7:30am to 4:00pm
Closed weekends and Holidays

Staff

Sue McNicholsKathy Henwood
Office ManagerBilling Clerk
suemcnichols@co.knox.oh.us  kathyhenwood@co.knox.oh.us

Notice To Customers

We would like to remind our customers to be extra careful when mowing around the water meters. Any damage caused by mowing will be charged to the customer.

With The Increased Cost of Gasoline

We are requiring a 24 hr. notice on all service calls. We will no longer be able to accommodate a same day service call unless it is an emergency. If you wish to have a same day response you will be subject to a trip charge.

2010 Water Facts

Production
Operating Cost
Connections
Miles of Pipe
Hardness of Water

 

690,300 gallons per day
$1,217,195.67
2,867
80
15.9 grain/gallon

Current Rates:

Apple Valley/Howard
Water and Sewer Rates


Billing Months are:
We are now billing monthly and the due date will on the 15th of every month

Rates:
Water-$16.17 for minimum usage of 4,000 gallons
Sewer-$15.34 for minimum usage of 4,000 gallons
Debt Service for sewer-12.89


Usage over 4,000 gallons:
Water-$4.20 per 1,000 gallons
Sewer-$3.75 per 1,000 gallons


We do suggest that if you do not receive you're billing card by the end of the first week of the month, call our office and we can let you know the balance on your account. That will help you avoid any charges due to mail delivery.

Type of payment accepted Cash, Check, Money order, Visa, MasterCard and Discover. We also offer ACH which is the automatic withdrawal from your checking account and we now have on-line payment - Pay Online

Pleasant View Acres Sewer Charges For Houses
Billing Months are:

We are now billing monthly

Rates:
Flat Rate of $14.67 per month


Tap Fees:
Water-$1,750.00
Sewer-$1,250.00
Start-up Fee-$40.00


Backflow Prevention and Cross Connections:

This is the most effective means of protecting the public water system from contamination. In November of 1997 the Knox County Board of Commissioners adopted Cross-Connection Control Policy 1089-97. To date the Knox County Water and Wastewater Dept. have conducted surveys of all businesses and several private residences. The Water and Wastewater Dept. will be conduction surveys starting as soon as appointments can be made of all lake front properties and those residential properties with pools and hot tubs followed by all other residential properties.

Boil Advisories:

Each and every time the water in the County’s main is reduced to 20 pounds of pressure or less, there could be a potential for contamination. For the protection of our customers, if at any time you lose your water due to a main line break, when service is restored it is advisable to boil your drinking/cooking water prior to consumption. If boil advisories are issued we will hang door tags if the area is small and confined. For larger areas that are not well defined, we will issue only newspaper and radio.

Concerns About Your Water Pressure:

If you have not yet added a pressure regulator to your home system you may want to consider doing so. Reducing your pressure to 60 psi can minimize risk of damage to internal plumbing.

Ways to Save Money On Your Bill

Saving Water Indoors-Bathroom facilities claim nearly 75% of the water we use. Repair dripping faucets by replacing washers. Check toilet tanks by adding food coloring to the back of the tank. If the toilet is leaking, colored water will appear in the bowl within 60 minutes. Install a toilet dam or displacement device (such as a water-filled plastic bag) to cut down on the amount of water needed for each flush. When purchasing new toilets consider low-volume units which use half the water of older toilets. Replace your shower head with an ultra low-version. Don’t use your toilet as a trash can. Dispose of tissues in the waste basket. Insulate lines going to your shower and bathroom sink from the hot water tank. You will get hot water quicker and avoid “heat up” time.

PDF Files:

Water and Wastewater Specifications
ACH Form
Water Leak Policy



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